lohce offers its users a Booking Service which allows in particular to reduce the risk of a last-minute cancellation on the part of a passenger, or even the non-payment of the journey by the latter.
However, in no case the responsibility of lohce cannot be engaged in particular because of the occurrence of one of these risks. The formula "Journey with Booking " opens right to the Agency to a compensation in case of late cancellation of a passenger in the limits determined below.
II.2.1 Conditions in which users can benefit from this service
The formula "Journey with Booking " is limited to users and routes defined by the present article.
Only paths respecting the cumulative conditions set out below may be proposed in the framework of the formula "Journey with Booking": the Routes called "unique" for which a specific announcement was published by an agency, and which relate to a trip that takes place only once, at a specific date and time, for points of departure and destination given.
A sub-journey is an intermediate step of a given journey.
Without prejudice to the foregoing, lohce expressly reserves and at its discretion the right to limit the number and/or the category of users who can benefit from this Booking Service.
II.2.2 Booking and booking confirmation
The Agency proposes the routes on the site by specifying the departure and arrival, the date and the schedules. It also specifies the terms and conditions of the trip.
The passenger Booking one or several places from the site by performing exclusively a payment online via a means of payments proposed. The receipt of the payment by lohce constitutes confirmation of Booking (hereinafter the "Booking confirmation"). Past the Booking confirmation, the Agency and the passenger are irrevocably committed in particular by the application of the "Financial provisions" below.
The passenger and the Agency are informed that the transaction is irrevocably concluded, by a SMS and/or email sent to the passenger him confirming the Booking, SMS and/or email sent to the Agency the informing of the Booking. Any cancellation after this confirmation of Booking is framed by the procedures laid down by the Section "Payment and Fees in case of cancellation" of the present. The Booking is nominative. The Agency as the passenger must correspond to the identity communicated to lohce. The Agency as the passenger are entitled to consider that the cancellation is due to the one whose identity corresponds to that mentioned on the site.
The Agency is committed to the passengers on the trip that it has proposed in Booking to the date, time, and place of embarkation informed. It also undertakes to offer in his vehicle to the number of places in fact reserved by each passenger.
II.2.3 Payment and Fees
In the framework of the TRIPS with Booking, lohce charges of Service (hereinafter "the Service Fee") on the site.
These costs are added to the transaction on the date of the payment on line by the passenger.
For any journey, the Booking fee per passenger and per reserved seat depends on the ticket price.
The service fee will apply for each available place in the vehicle of the Agency and proposed to the Booking.
Payment of the Agency
The Passenger has a period of 2 days (seven calendar days) to inform expressly to lohce of non-compliance by the agency of the proposed service on the site of lohce. At the end of this period, lohce reserves the right to systematically archive any claim.
Obligations of the Agency
It is recalled that in the framework of the journey agreed between the Agency and one or more passengers, the Agency has for obligation vis-a-vis the said Passengers :
If one or several passengers booked and that the Agency decides to change any condition of the journey with Booking as originally entered, the Agency undertakes to enter into contact with the more quickly with its passengers having made a Booking on its journey and to obtain the agreement of the passengers on this change. If a Passenger refuses this change, then he is right to cancel completely its Booking without that no costs of cancellation will be charged, and without that no compensation be paid to the Agency.
Wait for the passenger on the place of the appointment up to 10 minutes beyond the agreed time (tolerance is not providing not the passenger to be punctual).
II.2.4 Payment and Fees in case of cancellation
The cancellation by the Agency or the passenger subsequent to the confirmation of Booking is subject to the provisions below. In case of cancellation due to the Agency, the passenger is refunded in full of the sum he has paid.
In case of cancellation due to the Passenger :
If the passenger cancels more than 24 hours before the scheduled time for the departure, of cancellation costs corresponding to the amount of service fees paid during the recording of the Booking are due to lohce. Accordingly, the passenger will be reimbursed for the amount paid less the amount of these costs of cancellation.
If the passenger cancels less than 2 hours or 2 hours before the scheduled time for the departure: of cancellation costs corresponding to the amount of service fees paid during the recording of the Booking are due to lohce and the Agency collects a compensation of 50% of the amount of the Repayment Agency. Accordingly, the passenger will be reimbursed the balance is the amount paid less the amount of the costs of the cancellation and the compensation of the Agency.
If the passenger is present after the time of departure, the Agency will make him a have valid for 2 days and this last will be able to embark on the following vehicles subject to available places. Accordingly, the passenger will not receive any cash refund.
When the cancellation occurs before the departure and the fact of the passenger, the seat or seats canceled(e)s by the passenger are full right discounts available to other passengers who can book online and consequently subject to the terms and conditions herein.